Frequently Asked Questions
1)How many players can play at a time?
Both of our Game Trucks can have uptoo 28 players at one time. We Recommend 10-20.
2)How much space do I need to park?
We require minimum 60ft to park. You are responsible for saving the required space and are expected to have the space available to park with in a 1-2 minutes after we arrive.
The space should be clear of low hanging braches.
Items used to save parking:
C Cars, trash cans, cones, chairs, chalk..
*No extra time will be provided If we start late because of parking issues.
3)Can you park in drivesways?
In most cases we do not. Please discuss this before booking. We charge $25 driveway fee.
4)Do you require a deposit to book?
Absolutely!!! You are not officially booked untill we receive the $150 deposit.
5) What age is best for a game truck party?
Ages 5-14yrs. Any one who enjoys gaming will have a blast. We are rated E for everyone and will make sure all your guest have fun.
6)What insurances do you carry? And why?
We have General Liability, Commercial auto, molestation and abuse.
Throughout the year we do many events with school districts, cities, corporations and the military. They require all of these.
7)What happens if it Rains?
We show up rain or shine! If needed we will work with you to reschedule the party to a later date if available.
8) Is there someone who stays with the Game truck?
Yes, we have a game master who will set up and run the party. Making sure the birthday boy/girl and friends are having a blast!
9) What is your cancellation Policy?
If the cancellation request is within the 14 day mark the deposit is non-refundable. BUT if I am able to fill your spot last minute I will refund the deposit.
We understand things happen! We appreciate our customers and will go above and beyond to make it work.
10) What happens if my property is damaged and/or someone is hurt while in or near the game truck?
When booking you are agreeing that you(Customer) is responsible for any damage and/or injuries. Surf city game truck is not responsible for any damage caused by our vehicles or employees to your property and/or guest.
I.E. Driveways, landscaping, homes, roofs, fences, Garage doors, gates, mail boxes, someone falling... etc.
11) Mileage fees?
There is no mileage fee if your zip code is 15 miles or less from zip code 90680. We charge $2 per mile after that.
Example: Party location is 26 miles away. A $22 mileage charge would be added to your total
12)When do you arrive to set up? What happens if the Game Truck arrives late?
Our drivers arrive 20 minutes before the agreed start time.
We do our very best and plan carefully when booking events. Each and every event is an important day to the birthday boy/girl. Some circumstances our out of our control though. We appreciate your patience and will keep you updated if any unforeseen issues arise.
Have no worries though, you will still be provided with the full 2 hours of gaming. Once the kids start playing we will start the time.